Project-specific calculations are important but can be optimistic and unrealistic. What’s more constructive is cross-project prioritization. Instead of sweating calculations, ensure your organization starts, completes, and prioritizes the right work.

Documentation is unpopular to build, but once you have it, it’s valuable to your current and future teams. Documentation is valuable for so long, it qualifies as an Asset Portfolio.

It’s one thing to identify what a user wants to be able to accomplish. It’s another thing to capture what they consider a chore and want to leave their scope of responsibility.

A script is a simple, raw, unambiguous format to get the sequence of actions on paper, primed for a Future State Process Flow.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Approximately weekly, every innovation workstream should produce status reports. It demonstrates momentum, transparency, and alignment.

Perceptions of health are important! They can be as easy to share as Red, Yellow, and Green. THEN the conversation starts!

Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

At the start of every project, to accomplish the first “A” in ADKAR, notify your stakeholders. An Awareness Blast is a low-maintenance way to let stakeholders know they need to contribute, and they need to help to identify other stakeholders who need to contribute.

“K” - Knowledge - is the heart of ADKAR. Before you dig into detail of actual training material, put to paper all the expectations surrounding your training activities. Often, a Training Approach can apply across projects.