The RACI matrix almost got it right but still harbors too much ambiguity. In your team’s formal planning, govern only what is worth documenting outside email, and nothing else. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

Innovation professionals spend a lot of time in meetings. Rethink the relationship between meetings and “real work.” Have a firm grasp of the numerous ingredients of effective meetings.

Innovation should take inspiration from an expanded view of the Performing Arts - the Empathetic Arts. The world of innovation has much to learn, benefit, and profit from audience-centric collaboration that has a great employee experience.

Documentation is unpopular to build, but once you have it, it’s valuable to your current and future teams. Documentation is valuable for so long, it qualifies as an Asset Portfolio.

Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Verb Sprawl is a real problem that slows teams down. In planning your team’s work, instead of governing meetings or emails, govern what is worth documenting outside email. Govern with just Five Verbs: Draft, Review, Revise, Approve, Distribute.

High-level and detailed names of how your customer experiences your products and services, in their language and through their lens.

Transparency for your Current State is instrumental to know what is most valuable and urgent to innovate next.

Every innovation professional should have a grasp of the share of their time they spend on innovation, versus operations, versus chaos. Managers should be approximately on the same page with their employee’s view of their pie chart.

Which of your culture traits can you trace to impacting your automation? Consider whether technology and data is your master or your servant. Consider whether Technology runs your business or if Business Runs Your Business.

How you see yourself in your market - finances, customer, competition, and the value chain.