Visual representation of the customer journey or employee experience - sequence of actions, primary path, and peripheral paths.

Approximately weekly, every innovation workstream should produce status reports. It demonstrates momentum, transparency, and alignment.

Change Managers apply their collective expertise to progress a narrow slice of violence (mass shootings at schools) in the USA.

Surely some activities in your organization are important to measure. A scorecard captures the “Metrics That Matter” - Leading and Lagging. Historical, Current, and Target values.

Barriers, Risks, Issues, Questions (BRIQ) - until you know exactly what to do with them, get them on paper somewhere - a kind of parking lot!

Your colleagues, especially your manager, need to know if you’re bored, buried, or somewhere in between. Share your workload so the team can balance the workload!

Perceptions of health are important! They can be as easy to share as Red, Yellow, and Green. THEN the conversation starts!

Corresponding with the R of ADKAR, a Closure Report is Reinforcement for the new Customer Experience and formal declaration that the project is complete.

The big day! Showtime! Opening Night! Let your stakeholders know that the new experience is ready for them. The Go-Live Announcement fulfills the latter “A” in ADKAR.

Change is disruptive, so evangelize to stakeholders why your change is desirable, stylish, and cool. Formalize the “D” in ADKAR. Craft an Elevator Pitch to convey the benefits of the upcoming innovation.

At the start of every project, to accomplish the first “A” in ADKAR, notify your stakeholders. An Awareness Blast is a low-maintenance way to let stakeholders know they need to contribute, and they need to help to identify other stakeholders who need to contribute.

“K” - Knowledge - is the heart of ADKAR. Before you dig into detail of actual training material, put to paper all the expectations surrounding your training activities. Often, a Training Approach can apply across projects.